Help
Need help with t:connect or your pump? You've come to the right spot.
Customer Support 24/7 Contact us at: 1-877-801-6901
Weekly Maintenance Times
Friday 8:00pm - 11:59pm Pacific
Online Help
Select a topic to get more information on.
Quick Tips
Add a Blood Glucose Meter
Get a more complete view of your therapy and upload your BG meter data to t:connect.
Add a BG meter any time by visiting the
Settings section and click the Add a BG meter button (or just click the button above).
Export Your Reports with Ease
Saving your reports as a PDF is a just a click away, with the Save PDF button. Press the down arrow on the button for two additional options. Select
Custom Report to specify the additional information you want to be included in the report such as the data table, notes or blood glucose summaries. Use
Export Data to open your data in Excel or other applications in CSV (Comma Separated Values) format.
Add a Note in a Snap
Need to annotate a blood glucose reading? Click on the blood glucose reading dot and press the
Add Note to remind yourself why your BG got a little high.
Current and Past Pump Settings at Your Finger Tips
Your pump settings can be accessed by clicking on
Settings >
My Devices and clicking on the picture of your pump. A snapshot of your pump settings are captured every time you upload your pump's data allowing you to see both your most recent as well as past pump settings.
Adherence Information at your Fingertips
Want to know how often you've been changing your cannula for any given period, just take a look at the bottom of the dashboard. You'll not only find site and cannula information, but cartridge and tubing maintenence as well.
See Your Insulin On Board (IOB)
See the levels of insulin that remain in your body or Insulin On Board (IOB) by selecting the Insulin On Board checkbox on the Therapy Timeline Reports.